Returns Policy

6a) Orders may be cancelled at any time by phone or email. You must provide us with at least 24 hours notice before your order is scheduled for dispatch. Late cancellations may result with us inadvertently shipping your order. If such a situation occurs you will be held responsible for the cost of shipment. Please see clause 6b.

6b) If your order has been dispatched you must return the goods to us, at your expense, before any refund is issued. The goods must be in a new and unopened condition. The products must be returned in the same or similar packaging. The goods are your responsibility until they are delivered to us. When we receive the products and determine that they are in good condition, we will then issue you a refund minus a fee equal to the cost of shipment.

6c) If they have been damaged or become defective in some way a refund will not be issued. We will notify you of the situation and you may have the option of having the items sent back to you at your expense.

6d) The right to return does not apply to "perishable" items after they have been dispatched.

Incorrect and Defective Goods

7a) If you live within the Melbourne Metropolitan area and you received an incorrect or defective item, we will issue you a refund for that incorrect or defective item. However, you must contact us within 24 hours after delivery for incorrect or defective goods. We will make arrangements on your behalf for our courier to pick up the defective or incorrect goods. Perishable items must be kept refrigerated at all times; you cannot return a defective perishable item.

7b) If you live outside of the Melbourne Metropolitan area and your goods have been sent via Australia Post then responsibility is transferred to you, the purchaser, the moment Australia Post takes hold of the consignment. If the goods have become defective as a consequence of their shipment we cannot be held responsible. Perishable items must be kept refrigerated at all times; you cannot return a defective perishable item.

7c) If you received incorrect goods and live outside of the Melbourne Metropolitan area you should return them via regular Australia post and we will issue you a refund for those goods including return delivery. If there are any problems, you should call us immediately.

7d) Please note perishable items must be consumed by their "Use By" date indicated on the packaging.

7e) If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We will notify you via e-mail of your refund once we have received and processed the returned item. If you made your order via phone then please call us.

Shipping Details

8a) When you place an order with us either over the phone or online it is your responsibility to ensure that the details that you have provided are true and correct. If it turns out that the details are incorrect and the goods are delivered to the wrong address we cannot be held responsible.

8b) When you place an order with us you are providing us with the authority to leave the goods at the location specified by you either over the phone or online during the checkout process. We cannot be held responsible for the goods once they have been shipped.

Company Information

Fine Gourmet Deli, 465 Centre Rd. Bentleigh, 3204, Victoria, Australia
Registered in Australia, ABN 85310773673
Updated 12.50am, 03 February 2012.