Placing an Order

9a) You may make a purchase at any time by simply going through the checkout process. Your order will be shipped within 72 hours after payment is received, using the shipment method that you selected during the checkout process. However, if you place your order on Thursday or Friday shipment may take place on Monday. In any event we will inform you either by email or phone when we will be shipping your purchased items.

Duration and Delivery Areas

10a) We provide a courier service for those individuals who live within a radius of 50km from Bentleigh. All individuals who live outside of this area will receive their order by Australia post; you may incur a higher delivery cost. If you live outside of the Melbourne metropolitan area such as in country Victoria or in another state call the number provided within the "contact us" section to check if delivery is possible. We retain the right to refuse delivery to anyone at all times. If a purchase is made and delivery is not a possibility, we will refund your money.

10b) The duration of delivery will depend upon your choice of shipment method. If you live within the Melbourne metropolitan area and you requested our courier service, delivery will be made within 72 hours of payment being received. Duration of delivery by Australia post can be located on their site.

Delivery Process

11a) Courier: We can deliver to your home or place of work, or to the home or place of work of your relatives or friends. We always prefer to deliver your goods to a daytime delivery address, in other words a location where there will be someone to collect. We deliver any time during the hours of 9am to 5pm weekdays, excluding public holidays. In the event that the receiver is not home, the driver will follow the instructions provided during the checkout process.

You must provide alternative delivery instructions such as “leave at rear of house or with our next-door neighbour”.

If you elected to have the driver leave the consignment in a safe spot, he will do so. If it is not safe to do so, then the driver will leave a card with a phone number on it and return the consignment to us. When the receiver arrives home, they need to then call the number on the card and request the order to be redelivered at a convenient time. The receiver can also collect their consignment from us if convenient.

11b) Australia Post: If you elected to have the order shipped by Australia post you will most likely have to collect the shipment from your nearest Australia post store.

Perishable Items

12a) "Perishable items" are goods that require refrigeration and are listed as such in the product description. They will require refrigeration as soon as they are delivered. If you requested the goods to be left with someone, you should advise them that they should refrigerate the items upon delivery. We will not be held responsible if the goods spoil. The package will be marked "Perishable".

Company Information

Fine Gourmet Deli, 465 Centre Rd. Bentleigh, 3204, Victoria, Australia
Registered in Australia, ABN 85310773673
Updated 12.50am, 03 February 2012.